FAQs
Frequently Asked Questions
1. What payment methods do you accept? We accept major credit cards (Visa, Mastercard, American Express) as well as PayPal for secure and convenient payments.
2. How long will it take to receive my order? Delivery times vary depending on your location. On each product page, you'll find estimated shipping times.
3. Do you offer international shipping? Yes, we offer international shipping to select countries. Please refer to our Shipping page for more information on eligible destinations and associated fees.
4. What is your return policy? We want you to be completely satisfied with your purchase. If you're not, we offer a hassle-free return policy within 30 days of delivery. Please see our Returns & Refunds page for detailed instructions.
5. Are your products covered by a warranty? Many of our products come with a manufacturer's warranty. Please refer to the product description or contact our customer support for specific warranty details.
6. How can I track my order? Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery.
7. Can I cancel or modify my order after it has been placed? If you need to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request; however, please note that once an order has been processed for shipping, it cannot be changed or canceled.
8. What if I have a problem with my product or need assistance? Our customer support team is here to help. Please reach out to us via email and we will be happy to assist you with any issues or inquiries you may have.
9. Do you offer wholesale or bulk purchasing options? At the moment, we do not offer wholesale or bulk purchasing options. However, we may consider it in the future. Feel free to check back for updates.
10. How can I contact your customer support? You can reach our customer support team by emailing support@cosmotechno.com We aim to respond to all inquiries within 24 hours.
Please note that the above FAQs are for reference purposes. Feel free to customize and add or remove questions as per your specific business needs.